Returns & Refunds

We want you to be happy with your Luna Lullaby purchase. If you need to return an eligible item, please review the information below before sending your return.

Returns

Eligible new and unused items in their original packaging may be returned within 14 days of delivery.

To begin a return, please contact Luna Lullaby before shipping your item back so we can provide return instructions.

Return Shipping

Customers are responsible for the cost of return shipping on non-defective items. Luna Lullaby does not provide prepaid return labels for standard returns.

We strongly recommend using a shipping service that provides tracking and keeping your tracking number until your refund has been completed. Luna Lullaby cannot be responsible for return packages that are lost or not delivered to us.

Once your return has been shipped, please send us your return tracking number so we can monitor its delivery.

Refunds

Once your return is received and inspected, we will notify you regarding your refund.

Approved returns will be refunded to the original form of payment, less the original shipping charges and a 10% restocking fee.

Please allow additional time for your bank or credit card company to post the refund to your account after it has been processed.

Items That Cannot Be Returned

The following items are final sale and are not eligible for return or refund:

• Nearly Perfect items

• Special-priced or promotional sale items

• Personalized products

• Items that have been used, washed, damaged, or are no longer in their original condition and packaging

Because Luna Lullaby nursing pillows and covers are intended for nursing and feeding use and may be washed frequently, our standard product guarantee is limited to 30 days from purchase for abnormal manufacturing defects.

Damaged or Defective Products

If you believe you received a defective product, please contact us as soon as possible and within 14 days of delivery.

Please include your order number, a description of the issue, and photos of the product so our team can evaluate the problem.

If we determine that the product has a manufacturing defect, we will gladly work with you to replace the defective item.

Products damaged as a result of improper use, handling, laundering, or failure to follow care instructions are not considered manufacturing defects.

Before Sending a Return

Please contact Luna Lullaby before mailing your return. This allows us to confirm that your item is eligible for return and provide the correct return instructions.

Please do not send a return without contacting us first.

We appreciate your business and are always happy to help with questions about your Luna Lullaby order.